Terms & Conditions


Cloudnine Ltd. offers a 2 year warranty to its clients for each ski or snowboard from the date of its delivering. The warranty covers possible manufacturing defects and material defects. The manufacturer is not responsible for damages caused as a result of improper use of the products, such as:

  • Damages caused during the transportation of the product
  • Damages caused by improper storage
  • Damages caused by improper use or poor maintenance of the product
  • Damages caused by wear and tear of materials
  • Damages caused by product modification or unprofessional tuning
  • Damages caused by impact with a sharp object, strong twisting, compression, falling from a height.

Return Policy

Not what you expected?
Not satisfied with what you received?
No problem!

You can return your product for a refund if you’re not happy. The only exception to this rule are ski that have had bindings fitted, snowboards with damaged inserts’ threads or items that were used.

As part of an online sale, the clients has a right of withdrawal which allows him to change his mind and return to his order. He must then exercise his right of withdrawal within a period of 14 days and this without having to pay penalties, except for the return costs.

We are doing returns only, no exchange.

Return Conditions

You must return the Product(s) in their original package. You must include all additional materials as free gifts that came in the same package. Please treat the Product(s) with reasonable care and return them in the condition that they were delivered to you. You are responsible for the condition of the product until it arrives and is received by us. To ensure a fast and secure return we encourage you to follow the given return instructions.

Sending skis or snowboards back

If you’re not happy with your skis/snowboards, please make sure they are still in unused condition and in their original package.

Notify us in 14 days

Please get in contact with us by email or phone. No worries, just tell us what is the reason for the return and if it is something concerning about our products we will take it in consideration for the future.

Return new items only

For your exchange to be accepted by us, the product must be new and unused. Unused means without any scuffs, scratches, stains, burrs, dents, or tears. We also can’t accept a return if it arrives used or damaged due to improper packaging. Please ensure that you pack your returned item carefully to avoid any risk of damage during transport. It must still have the tags on it.

Remember the returns note and any accessories

We will send you a shipping label and a returns note, these must go in the order so we can trace it back to you. If the return doesn’t have this in it, we don’t know if it’s from you.

We will refund the price you paid for the Product(s) plus the initial shipping cost within a work-week of receiving the returned products by us. The refund will be confirmed by email. Payment will be carried out using with the same means of payment as you used for the initial transaction.

Thank you for trusting us!

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